My office staff does everything outside the actual patient visit.  When you call the office, you hear a real person's voice immediately.  They of course register patients and handle insurance and billing questions.  They make sure that I see all biopsy reports, all blood results, and all messages from patients which they feel need my attention.  They make extra phone calls to pharmacies to try to see if there is a more cost conscious way to serve patients.  They also give patients blood results or biopsy reports by phone when asked.  They are in charge of all billing and insurance matters.  

 

I have been blessed with not only a hard working staff, but one that stays with me.  For example, one has been with me since I started in 1983. I feel like a musical conductor;  I require a lot of great musicians with him, or otherwist, I am just flinging my hands in the wind.